Refund Policy

TAWADUD subscriptions are billed in advance for the billing period displayed at checkout. Payments may be processed by Paddle, which may act as merchant of record and handle payment collection, taxes, invoices, and refund processing.

You may request a refund within 14 days of your first paid TAWADUD subscription purchase. If approved, access to paid features may end when the refund is processed.

Automatic renewal charges are generally non-refundable once a new billing period has started, except where required by applicable law or where we confirm a duplicate charge, billing error, or material service failure that prevented reasonable use of the paid service.

You can cancel your subscription using the billing controls available in TAWADUD. Unless otherwise stated at checkout, cancellation stops future renewals and takes effect at the end of the current paid billing period. Cancelling a subscription by itself does not automatically create a refund for the unused portion of the current billing period.

Upgrades or downgrades may result in prorated charges, credits, or changes taking effect at the current or next billing period, depending on the option presented in the billing interface. Any refund or credit related to a plan change will follow the billing calculation shown before you confirm the change.

If you believe you were charged more than once, charged an incorrect amount, or see a payment you do not recognize, contact us promptly through the support or contact channel available through TAWADUD. We may request information needed to locate and verify the transaction.

Approved refunds are returned through the original payment method where possible and are processed through the relevant payment provider. Banks and card networks may require additional time to make the refunded amount visible after the refund has been issued.

Nothing in this Refund Policy limits refund, cancellation, withdrawal, or consumer rights that cannot lawfully be excluded under applicable law.

To request a refund or ask a billing question, use the support or contact channel made available through your TAWADUD account or website and include enough information for us to identify the relevant subscription or transaction.